Returns policy

There is no small print here. What you can return and what you cannot depends on one thing: whether you bought a file or an object.

1. Digital files (STL): no returns

STL files cannot be returned once the download has started.

The reason is what the law says: article 103.m) of Spanish Royal Legislative Decree 1/2007 excludes from the right of withdrawal the supply of digital content not on a physical medium when the download has begun with your express consent and in the knowledge that you thereby lose the right to withdraw.

That is why, before you pay for a digital file, we ask you to tick a box acknowledging those two things. The purchase cannot be completed without that box ticked, so it is clear for both sides.

It is also common sense: once a file is downloaded, you have it. There is no way to «give it back».

What if the file genuinely has a problem?

That is something else entirely, and you are covered. If the file is corrupt, will not open, is not what was described, or is missing something that was advertised, the seller is liable under the legal guarantee of conformity. Write to orders@atf3d.com with your order number and we will fix it: resend it, correct it, or refund you.

Do not confuse «I do not like it» with «it is faulty». The first gives no right of return on a file; the second does.

2. Printed figures and parts: 14 days

Physical products do have the right of withdrawal: 14 calendar days from receiving the parcel, without having to give any reason.

Although we print them when you order them, they are still pieces from our catalogue, the same for everyone who buys them. The law only exempts goods made to the customer’s specifications or clearly personalised, and choosing between the colours we offer is not that. So your 14 days apply, and they are respected here.

How to do it

1. Write to orders@atf3d.com within the 14 days, giving your order number and what you want to return. Any wording will do; if you prefer the official form, it is at the bottom of this page.
2. We reply with the return address.
3. You send it back within 14 days of telling us.
4. As soon as we receive it and check it is in order, we refund you by the same means you paid, within 14 days at the latest.

Who pays what

• You pay the return shipping, unless the return is because the product arrived faulty or wrong: then we pay it.
• We refund the price of the product and the cost of standard shipping you paid. If you chose a shipping option more expensive than the cheapest we offered, that difference is not refunded.

What condition it must come back in

The product must arrive complete and in a condition that allows it to be sold again. You can open the box and look at it, just as you would in a shop; what you cannot do is use it, paint it, assemble it or modify it. If it comes back damaged by handling beyond checking it, we may deduct the loss of value from the refund.

3. Orders with both kinds of item

If you buy a file and a figure in the same order, each part goes its own way: the figure has its 14 days, the file does not. The physical part is refunded.

4. If it arrives broken or is not what you ordered

That is not a return, it is a guarantee, and it does not run for 14 days: it is three years for physical products and two for digital ones, from delivery.

Write to orders@atf3d.com with your order number and a photo of what happened. We repair it, replace it or refund you, and we pay the shipping. Do not send anything back before writing to us.

5. Withdrawal form

You do not have to use it — writing to us is enough — but if you want it, this is the official model. Copy it into an email to orders@atf3d.com:

To ATF3D.COM, Seseña (Toledo), Spain, orders@atf3d.com:

I hereby give notice that I withdraw from my contract of sale of the following goods:

Order no.: ______
Product: ______
Received on: ______
Consumer’s name: ______
Consumer’s address: ______
Date: ______

6. Questions

Anything that is not clear here, write to orders@atf3d.com. We answer everything.

Last updated: September 2026.